To submit a new support ticket, log into our Customer Support Portal: portal.catsquared.com/Support
Email our Sr. Customer Support Manager: Joseph.Ganann@catsquared.com
To learn how to manage support tickets and your company profile, please download our CAT Squared Customer Portal Quick Start Guide.
If your plant has encountered an emergency issue stopping production, please call our emergency support line:
+1-501-328-9178 EXT 1
Before calling the support phone, determine the severity of your case. The support phone should only be called if there is an emergency. If it is not an emergency, please go to the CAT² Customer Portal to enter a case. Once a case has been entered, it will be reviewed during normal business hours.
NOTE: If you are unsure of whether your case is critical or emergency, call the support phone for help.
NOTE: If you are unsure about how to enter cases in the CAT² Customer Portal, please review the documentation. If you are still unable to access the portal, call the support phone to be walked through the process.
If it is an emergency, the CAT² employee will do their best to handle the situation or reach out to the appropriate resource who is knowledgeable and can assist you with the specific problem.
The following is how support priorities are categorized:
